Admins will never send you a direct message. If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block them and report spam. Please also be aware that there are fake Telegram channels pretending to provide support. All of these channels are scams. Report and leave those channels immediately.
Never, under any situation, should you ever give someone—including someone claiming to be support—your private wallet key, seed phrase, or recovery phrase. Immediately block and report anyone that asks for them.